Improving local digital services, service delivery, citizen engagement, and departmental coordination.
Delivering solutions for enhanced citizen engagement, 311 services, permitting, and operational efficiency.
Scalable solutions for complex programs, multi-agency coordination, and national-level service delivery.
Delivering Salesforce solutions for finance, healthcare, and non-profits with strong operational excellence.
At Upcrest Digital, we design Salesforce solutions tailored to the needs of Canadian public sector organizations. We recognize the pressure to do more with less while delivering secure, citizen-centric services.
With our deep sector expertise, we ensure every Salesforce deployment is secure, compliant, and adaptable—driving greater efficiency, better citizen experiences, and measurable public value.
Empowering residents with modern, intuitive digital experiences. By leveraging Salesforce Experience Cloud for seamless self-service portals and Service Cloud for streamlined 311 operations, case management, and multi-channel communication, we make it easier than ever for communities to connect, request services, and get timely support.
Transform how applications and approvals get done. With Salesforce Public Sector Solutions, we digitalize permitting, licensing, and compliance tracking—eliminating paper-based processes, cutting manual effort, and accelerating service delivery. The result is faster turnaround times, greater transparency, and a smoother experience for both staff and residents.
Transform urban development with speed and transparency. By streamlining zoning approvals, automating the often lengthy review process, and simplifying inspections and community consultations, we accelerate development approvals—getting shovels in the ground faster while ensuring organized, transparent, and collaborative growth.
Reimagine how government works behind the scenes. With Salesforce-powered case management and back-office workflow automation, we streamline citizen services and internal operations—boosting efficiency, transparency, and response times while freeing staff to focus on higher-value service delivery.
We deliver secure, citizen-centric solutions tailored to public sector needs.
From case management to permitting, we cover the full spectrum of digital services.
We partner with your teams to co-create solutions that align with community priorities.
We drive measurable efficiency and better outcomes for citizens and stakeholders.
For most municipalities, we recommend a combination of Salesforce Public Sector Solutions (purpose-built for government), Service Cloud (for case management and 311 services), Experience Cloud (for citizen portals and self-service), and Agentforce (for automated workflows and AI). Depending on specific needs, we may also recommend Field Service (for mobile inspections and field work), Data Cloud (for advanced analytics), or other Salesforce products.
All data for Canadian public sector clients is stored in Salesforce's Canadian data centers located in Canada. We configure solutions to prevent data from being transferred outside Canada, and we ensure all integrations and third-party tools also maintain Canadian data residency. We provide documentation needed for your privacy and security reviews.
User adoption is critical to ROI, so we build change management and training into every implementation. Our approach includes stakeholder engagement throughout design, role-based training, multiple training formats, hands-on practice, go-live support, and continuous feedback. We don't just implement technology—we ensure your team effectively uses it.
Yes. We have extensive experience integrating Salesforce with common municipal systems including financial systems (ERP), GIS, document management, payment processors, asset management, and legacy systems. We assess your integration needs during discovery and design integration architecture that ensures data flows seamlessly while maintaining security.
We offer flexible ongoing support options including managed services (comprehensive ongoing support and administration), on-demand support (pay-as-you-go for occasional needs), and strategic consulting (periodic engagements for roadmap planning and optimization).
