Salesforce Solutions for Public Sector

Transform Service Delivery and Citizen Engagement

Public Sector Salesforce Solutions

At Upcrest Digital, we design Salesforce solutions tailored to the needs of Canadian public sector organizations. We recognize the pressure to do more with less while delivering secure, citizen-centric services.

With our deep sector expertise, we ensure every Salesforce deployment is secure, compliant, and adaptable—driving greater efficiency, better citizen experiences, and measurable public value.

Professional and highly dedicated business services

Digital Access
Citizen Engagement, OMNI Channel & 311 Platforms

Empowering residents with modern, intuitive digital experiences. By leveraging Salesforce Experience Cloud for seamless self-service portals and Service Cloud for streamlined 311 operations, case management, and multi-channel communication, we make it easier than ever for communities to connect, request services, and get timely support.

Smart Approvals
Permitting & Licensing Automation

Transform how applications and approvals get done. With Salesforce Public Sector Solutions, we digitalize permitting, licensing, and compliance tracking—eliminating paper-based processes, cutting manual effort, and accelerating service delivery. The result is faster turnaround times, greater transparency, and a smoother experience for both staff and residents.

Urban Growth
Community Development & Planning

Transform urban development with speed and transparency. By streamlining zoning approvals, automating the often lengthy review process, and simplifying inspections and community consultations, we accelerate development approvals—getting shovels in the ground faster while ensuring organized, transparent, and collaborative growth.

Service Efficiency
Case Management & Back-office Workflow Automation

Reimagine how government works behind the scenes. With Salesforce-powered case management and back-office workflow automation, we streamline citizen services and internal operations—boosting efficiency, transparency, and response times while freeing staff to focus on higher-value service delivery.

How We Help You Serve Citizens

Future-Proofing Operations

Implement secure, scalable Salesforce solutions that adapt to evolving public needs.

Enhancing Citizen Experience

Deliver seamless, accessible, and personalized services across every channel.

Driving Data-Informed Decisions

Unlock insights through dashboards and reporting to guide better policy and resource use.

Accelerating Service Delivery

Streamline processes like permits, licensing, and 311 with modern digital tools.

Building Trusted Services

Ensure compliance, security, and transparency in every engagement with citizens.

Strengthening Community

Enable communication and collaboration between staff, governments & residents.

Why Choose Upcrest Digital for your business needs?

Focussed
Solutions

We deliver secure, citizen-centric solutions tailored to public sector needs.

Comprehensive
Services

From case management to permitting, we cover the full spectrum of digital services.

Collaborative
Approach

We partner with your teams to co-create solutions that align with community priorities.

Proven
Success

We drive measurable efficiency and better outcomes for citizens and stakeholders.

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