At Upcrest Digital, we design Salesforce solutions tailored to the needs of Canadian public sector organizations. We recognize the pressure to do more with less while delivering secure, citizen-centric services.
With our deep sector expertise, we ensure every Salesforce deployment is secure, compliant, and adaptable—driving greater efficiency, better citizen experiences, and measurable public value.
Improving local digital services, service delivery, citizen engagement, and departmental coordination.
Delivering solutions for enhanced citizen engagement, 311 services, permitting, and operational efficiency.
Scalable solutions for complex programs, multi-agency coordination, and national-level service delivery.
Delivering Salesforce solutions for finance, healthcare, and non-profits with strong operational excellence.
Our Resident Service Requests and 311 modernization solution centralizes all “Report a Problem” submissions into one secure platform, enabling automated routing, SLA tracking, and real-time status updates for residents. Built for small and mid-sized Canadian municipalities, this solution improves response times, increases transparency, and provides leadership with data-driven insights to improve service delivery without increasing staff workload.
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Our permits, licences, and inspections solution digitizes application intake, approvals, inspections, and fee tracking through secure, configurable workflows. Municipal staff gain real-time visibility into application status, inspection outcomes, and compliance metrics, while residents and businesses benefit from faster turnaround times and self-service access. The result is improved service delivery and scalable operations aligned with municipal growth.
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Our council and inter-department case management solution provides a shared platform to track resident escalations, councillor inquiries, and internal service cases from start to resolution. Departments collaborate with full context, leadership gains visibility into trends and bottlenecks, and councils receive timely, data-backed updates. This solution strengthens governance and supports evidence-based decision-making across the organization.
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Our emergency and disruption response management solution enables municipalities to rapidly scale intake, prioritize urgent cases, and coordinate responses across departments in real time. Leadership dashboards provide situational awareness during critical moments, while residents receive timely, consistent updates. Designed for resilience, this solution helps municipalities maintain public trust during high-pressure events without relying on manual processes.
Explore moreWe deliver secure, citizen-centric solutions tailored to public sector needs.
From case management to permitting, we cover the full spectrum of digital services.
We partner with your teams to co-create solutions that align with community priorities.
We drive measurable efficiency and better outcomes for citizens and stakeholders.
For most municipalities, we recommend a combination of Salesforce Public Sector Solutions (purpose-built for government), Service Cloud (for case management and 311 services), Experience Cloud (for citizen portals and self-service), and Agentforce (for automated workflows and AI). Depending on specific needs, we may also recommend Field Service (for mobile inspections and field work), Data Cloud (for advanced analytics), or other Salesforce products.
All data for Canadian public sector clients is stored in Salesforce's Canadian data centers located in Canada. We configure solutions to prevent data from being transferred outside Canada, and we ensure all integrations and third-party tools also maintain Canadian data residency. We provide documentation needed for your privacy and security reviews.
User adoption is critical to ROI, so we build change management and training into every implementation. Our approach includes stakeholder engagement throughout design, role-based training, multiple training formats, hands-on practice, go-live support, and continuous feedback. We don't just implement technology—we ensure your team effectively uses it.
Yes. We have extensive experience integrating Salesforce with common municipal systems including financial systems (ERP), GIS, document management, payment processors, asset management, and legacy systems. We assess your integration needs during discovery and design integration architecture that ensures data flows seamlessly while maintaining security.
We offer flexible ongoing support options including managed services (comprehensive ongoing support and administration), on-demand support (pay-as-you-go for occasional needs), and strategic consulting (periodic engagements for roadmap planning and optimization).