Expert Salesforce Consulting & Implementation Services

Transform Public Sector Services with Salesforce

Comprehensive Salesforce Services

From initial strategy and meticulous implementation to ongoing optimization and dedicated support. We partner with you at every stage of your digital journey, ensuring your Salesforce investment delivers maximum value and drives impactful transformation for the municipalities.

Salesforce Strategy & Roadmap

We help public sector clients define a clear digital vision and strategic roadmap for Salesforce implementation.

Salesforce Implementation

Our experts manage full lifecycle implementation of various Salesforce clouds, including Public Sector Solutions.

Data Migration & Integration

We ensure secure and efficient migration of your legacy data to Salesforce, alongside seamless integration with critical systems.

Optimization & Ongoing Support

Our commitment extends beyond initial implementation, providing comprehensive support and continuous optimization.

Unlock Salesforce Services for growth

Public Sector Solutions
Public Sector Solutions
311 citizen services, permitting and licensing, bylaw enforcement, case management, grants management, program delivery.
Public Sector Solutions

Purpose-built solutions for government including 311 services, permitting and licensing, case management, grants management, and more.

Service Cloud
Service Cloud
311 services, citizen inquiries, internal service requests, case management, complaint management, service delivery, and more.
Service Cloud

Comprehensive customer service and case management enabling omnichannel service delivery, intelligent case routing, and knowledge management.

Customer 360
Experience Cloud
Citizen portals, self-service applications, business portals, stakeholder communities, public consultation platforms.
Experience Cloud

Platform for building branded digital experiences including citizen portals, self-service sites, and community platforms.

Agentforce
Agentforce
Automated citizen support, intelligent case triage, FAQ responses, appointment scheduling, status updates, routine inquiries.
Agentforce

Autonomous AI agents that work alongside your team to handle routine tasks, answer citizen questions, and automate complex workflows.

Data Cloud
Data Cloud
Integrated citizen view across departments, advanced analytics, predictive insights, data-driven decision making.
Data Cloud

Platform for integrating and analyzing data from multiple sources, providing unified view of citizens and operations across departments.

Field Service
Field Service
Building inspections, bylaw enforcement, asset inspections, field service delivery, site visits, mobile case management, and more.
Field Service

Mobile platform for field workers including inspection scheduling, mobile case management, work order management, and offline capabilities.

The Upcrest Advantage

Public Sector Expertise

Our former public sector and technology leaders understand unique challenges of public sector.

Hybrid Delivery Model

Combining the best of on-shore and off-shore work to deliver faster results at lower cost.

Agile Methodology

We use agile methodology to deliver value incrementally and enabling feedback.

Strategic Salesforce Roadmap

Co-create a roadmap grounded in transparency, accountability, and measurable public impact.

Service & Process Optimization

Streamline workflows, reduce administrative burdens, and free up teams to focus on citizen engagement.

Our Proven Framework

01
Assess & Align

Discovery, stakeholder engagement, requirements gathering, success criteria definition.

02
Solution Design

Solution architecture, ux design, integration planning, migration strategy, change management planning.

03
Implement & Integrate

Configuration and customization, data migration, integration development, testing and quality assurance.

04
Adoption & Optimization

User training, go-live support, performance monitoring, continuous optimization, ongoing support.

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100% Tailored Solutions

40%

Shorter Implementation timelines

40%

Improved in citizen satisfaction.

30%

Cost savings and efficient delivery model

Public Sector Salesforce FAQs?

Explore how we help public sector modernize operations & enhance citizen engagement.

👋
How does our hybrid delivery model accelerate implementation?

Our on-site strategy + remote delivery approach shortens timelines by up to 40%, combining responsiveness with scalability for fast, cost-effective project delivery.

We focus exclusively on public sector, combining extensive domain knowledge with business transformation expertise—not just technical implementation.

All solutions meet Canadian data residency and Protected B standards, ensuring compliance, privacy, and trust across all departments and citizen services.

We deliver seamless, cradle-to-continuity Salesforce implementations—from strategy to optimization—backed by expertise & measurable public sector outcomes.

Let's discuss how we can help

Ready to Start Your Salesforce Journey?

Contact Us now
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