Solutions Overview

Permits, licences, and inspections are critical municipal services that directly impact revenue, compliance, and community development. Our Permits, Licences & Inspections Automation solution digitizes end-to-end workflows — from application intake to inspection outcomes — providing municipalities with greater visibility, consistency, and control across regulatory services.

Digital intake for permits, licences, and inspection requests
Configurable workflows for approvals, renewals, and compliance
Inspection scheduling, field updates, and outcome tracking
Fee tracking and integration with payment processes
Secure case management for staff, inspectors, and supervisors
Executive dashboards for turnaround times and revenue insight

Request the one-pager

Real world Experience — 25₊ Years working experience

The Municipal Challenge

Many municipalities rely on paper forms, email, or disconnected systems to manage permitting and inspections, creating delays, limited transparency, and increased operational risk.

As development activity grows and regulatory requirements evolve, these manual processes make it difficult to scale services, protect revenue, and meet service-level expectations.

Lengthy permit and licence processing times
Limited visibility into inspection status and backlogs
Inconsistent application of regulatory rules and approvals
Difficulty reporting on service performance and revenue impact

Let's talk now

How It Works

Digital Application Intake

Applicants submit permit and licence requests through a secure online portal, capturing required information in a standardized format.

Workflow-Based Approvals

Applications move through configurable approval workflows, ensuring consistent application of rules, reviews, and compliance checks.

Inspection Scheduling & Management

Inspectors manage schedules, capture inspection results, and update outcomes in real time, reducing delays and follow-ups.

Leadership Visibility & Reporting

Dashboards provide leadership with insight into volumes, turnaround times, inspection outcomes, and regulatory service performance.

Outcome and Values

Improved Regulatory Efficiency

Automated workflows reduce processing times and administrative overhead while improving consistency across departments.

Stronger Compliance Control

Better tracking of fees, approvals, and inspections helps protect municipal revenue and ensures regulatory compliance.

Clear Operational Metrics

Reliable data supports service planning, resource allocation, and evidence-based reporting to council and senior leadership.

Why Upcrest Digital?

Upcrest Digital delivers practical, Salesforce-based permitting and inspection solutions tailored to the operational realities of Canadian municipalities. Our approach emphasizes adoption, scalability, and governance — enabling municipalities to modernize regulatory services without disrupting day-to-day operations.

Deep understanding of municipal regulatory workflows

Proven Salesforce Public Sector solutions expertise

Adoption-first design for staff, inspectors, and supervisors

Solutions that integrate seamlessly with other resident services

Permits, Licences & Inspections Automation