Salesforce & Technology Partners for Municipalities

Core Platforms & Cloud Technologies

Salesforce
Salesforce enables municipalities to manage resident services, cases, permits, and digital intake through a secure, cloud-based CRM.

We design and implement Salesforce solutions that improve service delivery, transparency, and cross-department collaboration.
Amazon Web Services
AWS delivers scalable, secure cloud infrastructure for modern public sector applications and data platforms.

We design and manage AWS environments aligned with government security, compliance, and resiliency requirements.
Microsoft Azure
Microsoft Azure offers cloud services for application hosting, data platforms, identity, and system integration.

We help public sector organizations build secure, hybrid, and integrated cloud architectures using Azure.
Workday
Workday provides a modern cloud platform for public sector finance, HR, and workforce management.

We support Workday implementations and optimization to improve financial visibility, payroll accuracy, and workforce planning.

Specialized Solution & Enablement Partners

Carahsoft
Carahsoft supports public sector procurement by enabling access to trusted cloud and technology solutions through established government purchasing frameworks.
Accounting Seed
Accounting Seed extends Salesforce to support financial visibility and alignment between operational data, budgeting, and reporting in public sector environments.
sFiles
sFiles supports secure document and records management within Salesforce, enabling municipalities to manage documents in alignment with retention and compliance requirements.
sDocs
sDocs enables automated document generation within Salesforce, supporting public sector use cases such as permits, letters, notices, and official records.
Kentico
Kentico enables municipalities to build modern public websites and digital portals, supporting resident engagement, online services, and seamless integration with Salesforce service delivery.
Gearset
Gearset supports Salesforce DevOps and release management by helping teams deploy changes, manage environments, and maintain platform stability across public sector implementations.
Twilio SendGrid
Twilio SendGrid enables reliable email delivery and notifications from Salesforce, supporting transactional and service communications such as alerts, confirmations, and case updates.

Where We Typically Add Value

These are the types of initiatives and challenges we most commonly support for municipalities and public sector organizations.

Resident service portals, 311 systems, and service requests

Permitting, licensing, and inspection modernization

Digital forms, approvals, and records management

Finance, HR, and workforce system integrations

Cross-department reporting and performance dashboards

Upcrest Digital partnership ecosystem for municipal Salesforce solutions

A few good reasons

Here is what our clients have to say.

Majeid Crawford

Director - Service Delivery

5.0

It is truly a joy to have Upcrest on our team.They are brilliant, quick and engaging. They are on top of everything and made this processes of revamping our Salesforce so painless.

George Holding

Operations Specialist

5.0

The team has been great! They are good at fulfilling our requirements and communicating practical solutions. This has helped us clarify exactly what we want, resulting in process improvements.

Sarah Johnson

Manager - Digital Services

5.0

Working with Upcrest Digital transformed how our teams operate. The Salesforce solutions were easy to adopt, well-designed, and immediately improved service speed and staff productivity.

Salesforce & Technology Partners for Municipal Government

Delivering Municipal Solutions with Trusted Partners

Core Platforms & Cloud Technologies

Specialized Solution & Enablement Partners

Ready to modernize your municipal services

Where We Typically Add Value

Here is what our clients have to say.